Sunday, 28 June 2009

Is it time for an employee survey?

employee communication channels
Personnel Managers are being urged to dust off their employee surveys as they could hold the key to motivating their workforce and eliminating the grapevine effect in dysfunctional teams.

Many companies may have conducted employee surveys last year but due to the downturn have never got round to analysing the results and putting recommendations into practice, according to Performance Culture specialist Nigel Watson, MD of Q4 Solutions, who says that the views held within these survey’s could be critical in effectively managing staff and their performance going forward.

“We all know that the market went into freefall from November to March but has now levelled out, so now is the time to look at the results of those employee surveys. The information held within these surveys is absolute gold dust for personnel managers and will help develop an internal communications strategy about the present and future which will help eliminate the negative grapevine effect and provide a solid foundation for sustainable change in preparation for future upturns in business,” explains Watson.

According to Watson, when there is change or difficulty, the grapevine – or Chinese whisper effect - tends to kick in quickly as people try to predict the company’s next moves. This so often causes a temporary paralysis in performance as a result of inaccurate information permeating the business and generating unnecessary speculation, panic and fear, and may cause top talent to start looking elsewhere for a job. He claims that the biggest cause of team dysfunction and poor performance is the unknown and that simply communicating more effectively could radically improve performance levels in many teams.

Watson believes that employee surveys hold vital information in terms of key issues of concern within the business that management may not be aware of and gives the business an opportunity to address any concerns and provide realistic timescales for solutions.

“The problem with many organisations facing troubled times is that they want to come back to people with a solution, and often this solution can take many weeks to come to the surface. What these organisations fail to recognise is that people really do appreciate being given the chance to prepare. With the right communication strategy, even bad news can be good news if told early enough and will stop the grapevine in its tracks,” says Watson.

I have witnessed first hand what poor communication can do to the moral of a workforce, so believe that Watson's advice is spot on. Talk to staff, or ask your managers to talk to you and keep the communication channels open, during the recession and well beyond it.

Saturday, 20 June 2009

Think like a brand for job seeker success


Increase your chances of getting back into work faster by thinking of yourself as a brand. It will give you a competitive edge in the job search and workplace.

With so many people chasing even fewer jobs and in light of the latest unemployment figures now showing over 2 million people out of work, it's even more imperative that job seekers are able to differentiate themselves successfully and get back to work. Personal brand and reputation can be the deciding factors in a crowded marketplace, suggests International Reputation Management & Personal Branding expert, Tessa Hood, founder of www.changinggear.net

The Oxford English Dictionary describes differentiation as, 'The act of distinguishing or describing a thing, by giving its different, or specific difference, exact definition or determination.'

"People who learn to think of themselves as a brand tend to be more self aware than those who don't," comments Tessa, "and it's self awareness coupled with a congruent personal brand image as well as the ability to do the job, that is helping people around the world to get, keep and scale the career ladder, even in a recession."

It's a fact in life that people buy other people, in much the same way as we buy a product or service. We all have a choice and we make emotional decisions to buy based on how much we think we will benefit and the experience of the buying process. So, how do you think you come across? What do you think your personal brand is accurately projecting about you?

Ten tips for differentiating yourself

1. Think about your trademark or public image. Are you a good communicator? Do you continuously try to make the best of what you've got? What do you think are your greatest assets? What do you hope people find memorable about you?

2. To establish rapport quickly in interviews and in new client interactions you need to match peoples' expectations. Most employers are looking for someone to solve a problem or meet a requirement. It's never just to make up numbers! Try and assess what your intended employers needs are and think how you can present yourself as the preferred solution.

3. Always, always be true to yourself. People see more about you than you realise through the softer skills you display. There is little point in trying to be someone you're not - you wouldn't last long in the job! Be what you promise – better to under-promise then over-deliver. Be the kind of person you would like to attract into your working life and cultivate consistency and respect.

4. Always be professional in all elements of your professional communications. Dress 'up' for the job you want not the job you've got. Seek advice if you're not sure how to achieve an up to date professional look with a few capsule wardrobe pieces that really work for you. Ensure you make smart choices with garments that suit your size, shape and colouring. Dress your personality, appropriately. Don't be a fashion victim. Think quality every time.

5. Bring back the traditional handshake I say! Check out yours with friends to see what your handshake actually says about you! Remember to smile naturally, maintain a healthy and respectful level of eye contact and make the effort to say hello to people at your place of work – you’ll make friends and influence people with open, warm communication.

6. You may want to be recognised as ‘special’ and as an expert in whatever field you are in. Work on building your reputation as a 'can do' person not someone who is flaky, doesn't deliver, misses deadlines or is haphazard. Quality attracts esteem and respect.

7. Remember to make your achievements known to key decision makers. Have a ‘Project-Action-Result’ report on work you’ve done. People who keep their heads down and work hard may still be passed over for promotion if they’re not noticed. (People who work like this often feel resentful and that's rarely charismatic or healthy). Ensure your personal brand and 'behind your back' reputational image is watertight. It's hard to re-build a tarnished personal brand and we often don't get a second chance.

8. Work on your on-line brand to make sure it's always positive and accurate about you. Employers and recruiters often 'google' candidates these days! Be fastidious with your reputation! Never leave caustic comments about anyone or anything on someone else’s site, or put up inappropriate photographs of yourself.

9. People respond well when small details are remembered about them. Make it part of your personal brand communications style policy to be adhere to this type of detail.

10. Make it personal. Inject your personality into all that you do. Mind your manners and brush up on your etiquette skills. It is important to be courteous, respectful, punctual and grateful.

"Investing in differentiation strategies will pay off in the long run," comments Tessa. "When we become more self-aware and show esteem for ourselves and for others, you’re like a people magnet. Once you are clear what your USP is (your unique selling point), i.e. who you are, what your offer is and your promise of value to an organisation, you can stay more naturally 'on brand' whatever the situation is that you want to achieve. Knowing how to differentiate yourself using verbal and non-verbal communication skills and being the kind of person who values themselves makes you attractive and charismatic to others. And if that person happens to be a recruiter or your boss, walking the walk and talking the talk is essential.”

Tessa Hood runs a Virtual Personal Branding Program with prices from £200/hr. For details visit www.changinggear.net or call 01932 868 868.

Guide to the top 10 mobile broadband myths


mobile broadband tips
Mobile broadband is a luxury in a recession… or is it? After extensive market research, Top 10 Broadband exposes the most popular misconceptions about mobile broadband. With workers using hot desks, home working and mobile working more and more, mobile broadband will need to be a big consideration for employers.

“With this guide we wanted to put myths surrounding excessive costs and slow speeds to bed. Mobile broadband download costs are down to an all-time low of £1 per Gb and download speeds are coming in at an average of 2.62Mb – we think it’s time to set the record straight on mobile broadband.” Says Jessica McArdle, marketing manager of Top 10 Broadband.

To find out how Top 10 Broadband busted these myths, see their guide: Mobile broadband myths. The Top 10 mobile broadband myths in the guide are about:

1. Download allowances
2. Slow speeds
3. Rip-off laptop deals
4. Long contracts
5. Expensive data charges
6. Needing a dongle to connect
7. Overseas usage charges
8. Cost efficacy of deals
9. Dongle design
10. Home usage

Top 10 Broadband is the UK's most popular dedicated broadband comparison site. The website offers a range of comparison tools, allowing users to make quick and easy broadband buying decisions.

Wednesday, 3 June 2009

Shifting, switching and reshuffling

managing work place change design(Image: andrewarchy)

One of the inevitable effects of a downturn like the one we are currently experiencing is redundancies. I should no, I have witnessed it first hand. What companies then look to do is rationalise their workforce and resources to ensure that they are making the most of any cost savings and are still operating efficiently. This 'reshuffling' does take time, effort and of course money, but it is a great idea. It gives business owners the opportunity to create a better designed workspace for the employees they do still need to motivate.

So what design changes might you be looking to make? An open plan office can promote open communication but avoid it if your employees will be put off by distractions. New media companies are renowned for their relaxed and casual office environments - is this something you could learn from? Do you have casual meeting spaces away from desks? This is something many companies are putting into practice. Don't take your client to the local coffee shop, ensure you have the coffee and space to conduct these meetings in your own premises.

A trend in workplace design is for the working paces to mimic living and social spaces. Stark offices are being replaced by lounges and breakfast rooms. Employee socials being organised to take place within work's walls. This also presents a potential cost saving, as you save money on booking meeting rooms and event venues.

But of course, if you have downsized, you may be considering cramming as many people as possible into a small space. This is likely to be a mistake. People need space to feel comfortable and happy - and don't forget, when things start looking up, you will probably be employing again. Give yourself a little room to grow.

The most important thing of all though when making any changes to the working environment of your staff is to keep them informed. Involve employees at each stage of the planning and implementation process. Invite their feedback and ensure the communication channels are in place for them to give you that feedback. If you get it wrong, your workforce will end up demotivated, which can have knock on effects for the success of your business as a whole.

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